Refund and
Cancellation Policy.

Section 01

Refund Eligibility

All sales are final. Purchases of training courses, annual certifications, in-service training, and any related digital materials are non-refundable.

Section 02

After Training Begins

No refunds are available once training has been started or any lesson, quiz, or assessment has been accessed. Logging into a course is considered access for purposes of this policy.

Section 03

How to Submit a Request

Although all sales are final, exception requests may be submitted by email to [email protected]. Include the purchaser name, the course or program name, the payment date, the email address used at checkout, and the reason for the request.

Section 04

Timing of Approved Exceptions

In the rare event an exception is approved at the sole discretion of Richardson Compliance, the credit will be issued to the original payment method within 10 to 14 business days of approval. Your bank or card issuer may take additional time to post the credit.

Section 05

Cancellation Handling

All purchases are final and cannot be cancelled once processed. Once payment is received, your training access is provisioned and the transaction is considered complete.

Section 06

Rescheduling or Transfer

Training access is tied to the purchaser. Access is non-transferable to another person, account, or organization, and cannot be rescheduled.

Section 07

Non-Refundable Items

All digital training purchases are non-refundable once access is granted. This includes initial certification courses, annual renewal courses, quarterly in-service modules, issued certificates, and any related digital materials.

Section 08

Contact Information

For policy questions, contact Richardson Compliance at [email protected] or by mail at 1500 Maurine Drive, Memphis, TN 38116.